Live Chat Agent

RE/MAX 4000 Inc is a leading real estate agency located in Grand Junction, Colorado, renowned for its commitment to providing exceptional service and support to clients navigating the real estate market. As part of our ongoing dedication to enhancing client communication and support, we are seeking a motivated and friendly Live Chat Agent to join our dynamic team. In this role, you will be responsible for engaging with clients through our live chat platform, providing them with accurate information, assisting with inquiries, and facilitating a seamless experience in their real estate journey. The ideal candidate will have excellent communication skills, a customer-first attitude, and the ability to multi-task effectively in a fast-paced environment. If you are passionate about helping people and want to be part of a team that values innovation and service, we encourage you to apply for the Live Chat Agent position at RE/MAX 4000 Inc.

Responsibilities

• Engage with clients via live chat, providing prompt and courteous responses to inquiries.
• Assist clients in navigating our website and finding relevant real estate information and resources.
• Maintain detailed and accurate records of client interactions within the live chat system.
• Coordinate with real estate agents and other departments to resolve client issues and provide comprehensive support.
• Stay updated on company listings, services, and industry trends to provide informed assistance.
• Provide feedback on common client inquiries and suggest improvements to enhance service delivery.
• Meet or exceed performance goals and customer satisfaction metrics set by management.

• High school diploma or equivalent; experience in customer service or sales is preferred.
• Excellent written communication skills with a professional tone.
• Strong problem-solving skills and ability to think critically under pressure.
• Proficient in using live chat tools and customer relationship management (CRM) software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong interpersonal skills and a customer-centric approach to service.
• Availability to work flexible hours, including evenings and weekends, as needed.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home
• Wellness Resources
• Stock Option Plan