Account Manager

Job Summary

A company is looking for an Account Manager who thrives in a client-focused environment and has a strong background in virtual client support and sales.

Key Responsibilities:

• Act as the primary point of contact for assigned client accounts, managing communications through calls, video meetings, and emails
• Drive client satisfaction and retention by providing expert product guidance and resolving service needs
• Assist in onboarding new clients and recommend enhancements to the client UI environment based on usage monitoring

Qualifications:

• 5+ years in virtual account management, customer support, or call center management
• Experience in managing client inquiries and handling objections
• Familiarity with conversational AI or prompt engineering concepts
• Proven ability to manage customer relationships and ensure client satisfaction
• Strong ability to explain complex tools and handle challenging conversations professionally