AI Digital Experience Architect

Job Summary

A company is looking for an AI Powered Digital Experience Architect to build and scale intelligent self-service solutions.

Key Responsibilities

• Define and execute AI and automation strategy for self-service tools
• Design and develop scalable digital experiences for customer self-resolution
• Research and implement AI-powered pipelines for knowledge base creation

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field
• 3+ years of experience building digital customer experiences in SaaS
• Strong understanding of AI/ML principles and practical applications
• Hands-on experience with AWS AI, Google Cloud AI, and OpenAI APIs
• Familiarity with automated knowledge base generation and self-service solutions