Airline Schedule Change Coordinator

You will will assist customers whom have flights impacted by an airline initiated schedule change, which alters their initial travel plans. This assistance includes interacting directly with customers and travel agents through inbound calls and emails as well proactively reaching out to them. In this role you will provide support to internal team members whom need assistance with maneuvering through the GDS airline systems. Answer calls and emails via InContact phone system for schedule change skills assigned. Inform Supervisors of customer issues impacting delivery of end-to-end service. Process schedule change exchanges via the airline computer system to match ticket to new flights Provide assistance via an internal phone queue to team members whom need assistance with airline systems.

Apple Vacations is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.