API and Batch Support Specialist

Job Summary

A company is looking for an API and Batch Data Transfer Support Specialist.

Key Responsibilities

• Providing exceptional customer service by addressing inquiries and resolving issues promptly
• Ensuring all cases are documented accurately with required information for proper reporting
• Collaborating with team members to improve processes and customer satisfaction

Required Qualifications

• Ability to manage multiple tasks and prioritize effectively
• Proficiency in using customer support software and tools
• Previous experience in customer service or related field preferred
• Basic understanding of network troubleshooting and IT support
• Familiarity with ticketing systems and CRM software