Apple Genius – IT Support Technician - job 1 of 2

About the position

As a Genius at the Apple Store, you will provide hands-on technical support and advice to customers, ensuring their trust in Apple through effective troubleshooting and repair of products. Your role involves diagnosing issues, offering solutions, and educating both customers and team members about Apple products, all while fostering an inclusive and supportive environment.

Responsibilities
• Diagnose product issues quickly and effectively on the spot.
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• Provide friendly, hands-on technical support to customers.
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• Offer solutions for repairs or replacements to get users up and running again.
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• Educate team members about Apple products and services.
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• Maintain a schedule of customer appointments and adhere to it.
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• Identify problems and provide feedback to improve customer service.
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• Foster a culture of inclusion and respect among team members.

Requirements
• Strong people skills and problem-solving abilities.
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• Ability to maintain composure while troubleshooting technical issues.
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• Excellent prioritization and decision-making skills.
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• Strong verbal and written communication skills.
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• Experience working in team environments with shared responsibility.

Nice-to-haves
• Flexibility with work schedule based on business needs.
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• Eagerness to learn about all Apple products and devices.
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• Demonstrated commitment to Apple’s values of inclusion and diversity.

Benefits
• Comprehensive medical and dental coverage.
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• Retirement benefits.
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• Discounted products and free services.
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• Reimbursement for certain educational expenses, including tuition.
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• Opportunity to participate in employee stock programs.