Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Assistant Market Manager image - Rise Careers
Job details

Assistant Market Manager

With a career at The Home Depot, you can be yourself and also be part of something bigger. Job Description POSITION PURPOSE: The Assistant Market Manager (AMM) is responsible for managing Measurement Technicians (MT’s). AMM’s hold MT’s accountable for conducting spot audits, site visits and ride-alongs. The AMM’s ensure the MT’s are using correct techniques, following the dress code and using the correct equipment. AMM’s support the MT’s and address any customer concerns, and technical problems the MT’s may encounter. AMM’s handle customer service issues, resolve scheduling and measure concerns, including MT’s routing. AMM’s are responsible for finding resolutions to customers service issues brought to them by the MT’s (specific concerns with stores, in-home safety, inspections and code needs which often result in rescheduling the measure). AMM’s maintain market reports including: monitoring morning and afternoon MT’s assignments and ensuring the assigned jobs are uploaded into the database correctly and in a timely manner. Responsibilities also include responding to unassigned customers reports and charge back/claims reports including monitoring and adjusting quotes, and rescheduling measures. AMM’s are also responsible for maintaining the store relations between Home Depot Measurement Services (HDMS) and the The Home Depot stores. AMM’s are responsible for hiring, disciplining, and reporting payroll for their assigned MT’s. MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES: Support the MT’s and address any customer concerns, and technical problems the MT’s may encounter. Oversee MT’s – training/retraining, spot checks /site visits, field phone calls with issues, concerns, technical problems. Maintain market reports including monitor morning and afternoon MT’s assignments, unassigned customers reports and chargeback/claims report including monitor and adjust quotes. AMM’s are also responsible for maintaining the store relations between HDMS and the THD Stores. Responsible for hiring, disciplining, and reporting payroll for their assigned MT’s. MINIMUM QUALIFICATIONS: Must be eighteen years of age or older Must be legally permitted to work in the United States EDUCATION REQUIRED: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. YEARS OF RELEVANT WORK EXPERIENCE: 3+ years PHYSICAL JOB REQUIREMENTS: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. PREFERRED QUALIFICATIONS: Experience managing associates remotely. Strong computer skills. Strong customer service experience. KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES: Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made. Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment. Demonstrated ability to effectively communicate with customers. Ability to set priorities, plan and coordinate work activities and obtain and manager resources so that work objectives are accomplished on time. Demonstrated knowledge of Home Depot flooring offerings. NATURE AND SCOPE: Position Reports to: Field Director Services Number of Direct Reports: 1-10 ENVIRONMENTAL JOB REQUIREMENTS: Environment: Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion. Travel: Typically requires overnight travel 5% to 25% of the time For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $65,000 – $80,000 As the world’s largest home improvement specialty retailer, we operate over 2,200 retail stores across North America. All of our associates have one thing in mind — helping our customers build and improve their homes and businesses.

Average salary estimate

$72500 / YEARLY (est.)
min
max
$65000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Posted 7 days ago
Photo of the Rise User
Remote Jobs Hybrid 601 EAST ROLLINS STREET
Posted 6 days ago
Photo of the Rise User
Posted 12 days ago
Photo of the Rise User
Posted 14 days ago
Photo of the Rise User
Remote Jobs Remote No location specified
Posted 11 days ago
Photo of the Rise User
Posted 20 hours ago
Photo of the Rise User
Informa Group Plc. Hybrid 605 Third Avenue, New York, NY, United States
Posted 6 days ago
Photo of the Rise User
Posted 7 days ago
Photo of the Rise User
Posted 9 days ago
Photo of the Rise User
Posted 8 days ago
Photo of the Rise User
LGC Group Hybrid 3600 Minnesota St
Posted 8 days ago
MATCH
VIEW MATCH
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
May 30, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!