Assoc Dir-Prog & Proj Mgmt

About the position

The Associate Director position at Verizon involves leading a team within the MILDEPS Government Program Management Office to support a large, complex network. This role is responsible for ensuring customer satisfaction, managing project assignments, and collaborating with various stakeholders to drive solutions and performance improvements.

Responsibilities
• Manage a team of employees and contractors located in multiple states and across several disciplines
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• Own responsibility for all aspects of the Performance Work Statement (PWS) and serve as primary customer contact
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• Collaborate with customer civilian and contractor administrative and technical staff
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• Plan and distribute work assignments
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• Set objectives and manage the performance to meet the objectives
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• Drive customer solutions
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• Manage vendor relationships
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• Interface directly with Verizon senior leaders to address complex customer requests
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• Perform risk assessments and develop strategic plans to mitigate risks
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• Monitor support response in regards to Service Level Agreements (SLA) and conduct periodic performance review meetings

Requirements
• 10 years of professional experience or Bachelor Degree from an accredited university in a related discipline (Masters preferred)
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• 10 years of Telecom and/or IT Implementation Experience
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• 5 years of relevant management/supervisory experience
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• 5 years of relevant experience with Data Center and High-Speed Networking
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• Significant experience following Project Management Body of Knowledge (PMBOK) methodologies

Nice-to-haves
• Active Top Secret Clearance

Benefits
• Hybrid work environment with defined work location
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• Minimum eight assigned office days per month