Associate Customer Success Manager

Job Summary

A company is looking for an Associate Customer Success Manager.

Key Responsibilities

• Guide customers through their journey from onboarding to renewal, providing actionable insights
• Manage account health to meet KPIs related to retention, satisfaction, and product engagement
• Collaborate with cross-functional teams to address customer needs and advocate for customer feedback

Required Qualifications

• 1-2 years in a customer-facing role such as customer support, customer success, or account management
• Experience with B2B2C customers and SaaS products is a plus
• Familiarity with CRM tools and customer success platforms is beneficial
• Interest in learning about client management and customer success best practices
• Demonstrated eagerness to learn, grow, and take on new challenges