Bank Fraud Customer Service Representative

Job Summary

A company is looking for a Bank Fraud Customer Service representative for PM shifts.

Key Responsibilities

• Resolve cardmember inquiries related to fraud or security concerns, including verifying transactions and caller authentication
• Manage inbound and outbound calls, ensuring proper follow-up or escalation of issues
• Collect information and complete fraud reports for unauthorized account activity

Required Qualifications

• High School Diploma or GED
• 1+ years of Call Center or Customer Service experience
• Ability to operate office equipment such as computers and telephones
• Must be authorized to work in the United States on a full-time basis
• Completion of a series of activities to evaluate skills and qualifications related to the position