Bilingual Airbnb Guest Communication Assistant (Spanish + English) – Part-Time, 24/7 Responsiveness – Contract to Hire

We’re hiring a reliable, bilingual virtual assistant to manage guest communication for our Airbnb property using Hospitable. While this is a part-time role, we need someone who can provide 24/7 responsiveness — either directly or by managing a set response window.

You’ll be the friendly first point of contact for our guests, making sure they feel supported from booking to checkout.

Responsibilities:

Respond to guest messages in a timely, professional manner (ideally within 1 hour)

Manage communication through Hospitable and Airbnb platforms

Coordinate check-in/out details and answer FAQs

De-escalate any guest concerns with professionalism and empathy

Work off provided SOPs or templates, and contribute to improving them

Requirements:

Fluent in Spanish and English (written)

Experience with Hospitable, Airbnb, Guesty, or similar tools

Strong written communication and organizational skills

Comfortable working independently and managing time-sensitive tasks

Located in Colombia or Latin America preferred

Availability to respond 24/7 (or structured around rotating shifts)

Compensation:

~$5 USD/hour

~20 hours/week (part-time)

Monthly: $400–$450

Bonus available for consistent 5-star reviews from guests

To Apply:

Send us a short message about yourself, your experience with Airbnb or guest messaging, and confirm your fluency in Spanish and English. Let us know how you’d plan to manage timely responses (especially during off-hours).