Billing Support Specialist

Job Summary

A company is looking for a Billing Tech Support Specialist (B2B SaaS).

Key Responsibilities:

• Respond to customer inquiries regarding RCM and billing software via email
• Triage support tickets and escalate issues to appropriate teams
• Develop a deep understanding of product offerings to enhance customer experience

Required Qualifications:

• 3+ years of experience in customer-facing roles, particularly in tech support
• Medical billing background required, with a preference for Physical Therapy billing
• Experience in clinical development or medical billing operations
• Highly analytical mindset with troubleshooting abilities
• Proficient in MS Excel