Business Title Program Management Sup I (Remote) - job 1 of 2

About the position

The Program Management Supervisor I serves as a supporting point of contact for multiple customer accounts. He/She provides local support for customer accounts and may perform supervisory activities within the Program Management organization. This position ensures service reliability and execution, customer retention and growth, and a positive customer relationship with UPS. The Program Management Supervisor I serves clients with issue resolution, response tracking, notification of events impacting clients, managing service expectations, and conducting customer surveys. He/She facilitates performance meetings and business reviews, manages standard operating procedures (SOPs) and statements of work (SOWs), and identifies opportunities for account penetration. This position may manage administrative Program Management support representatives who each support multiple accounts.

Responsibilities
• Serve as a supporting point of contact for multiple customer accounts.
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• Provide local support for customer accounts.
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• Perform supervisory activities within the Program Management organization.
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• Ensure service reliability and execution.
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• Facilitate customer retention and growth.
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• Maintain a positive customer relationship with UPS.
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• Handle issue resolution and response tracking.
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• Notify clients of events impacting their accounts.
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• Manage service expectations and conduct customer surveys.
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• Facilitate performance meetings and business reviews.
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• Manage standard operating procedures (SOPs) and statements of work (SOWs).
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• Identify opportunities for account penetration.
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• Manage administrative Program Management support representatives.

Requirements
• Must be a U.S. Citizen or National of the U.S.
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• Must be an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice-to-haves

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Benefits
• Medical/prescription drug coverage
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• Dental coverage
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• Vision coverage
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• Flexible Spending Account
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• Health Savings Account
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• Dependent Care Flexible Spending Account
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• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
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• Disability Income Protection Plan
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• Employee Assistance Program
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• 401(k) retirement program
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• Vacation
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• Paid Holidays and Personal time
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• Paid Sick and Family and Medical Leave time as required by law
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• Discounted Employee Stock Purchase Program