Call Center Representative – Onsite Work Only – NO REMOTE WORK

Switchboard Operator – Palo Alto (Onsite Work Only, NO REMOTE WORK)

Interested in customer service representative roles? You?re in the right place!

This is an opportunity to work in an On-site call center environment with a supportive and team-oriented work environment.
? Inbound calls only
? Work at a premier medical facility
? Help support our veterans
? Benefits Available

Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. Magellan is actively recruiting for a full-time Call Center Representative opportunity for a Federal client in Palo Alto, California.

Remote

Responsibilities:

Essential Duties and Responsibilities
? Schedule:
? Monday, Tuesday and Thursday: 6:00 am – 2:30 pm
? Friday and Saturday: 11:00 pm – 7:00 am
? Answers incoming calls and communicates with clients with respect, courtesy, empathy, tact, and professionalism.
? Troubleshoots situations accurately, quickly, and efficiently for customers on the phone.
? Maintains an above-average attendance record.
? Follows established standard operating procedures

Qualifications:

Qualifications/Requirements
? A high school diploma is required.
? At least one year of call center experience is required.
? Can be a team player.
? Can work without direct supervision.
? Can work well with medical staff, veterans, and the elderly.
? Has a good work ethic
? Outstanding verbal communication skills (phone etiquette).
? Detail-oriented, can multi-task, and is highly organized.
? Strong Microsoft Office skills.
? Must be flexible

Previous Military encouraged to apply

Must be able to pass an extensive background check

Benefits:
Paid Time-Off, Life Insurance, Paid Sick Days, 401K, Medical, Dental, Vision

Skills:
Call Centers, Inbound Call Centers, Call Volume, Customer Service Systems, Telephone Skills, Typing

About the Company:
Magellan Solutions USA

Magellan Solutions USA is a Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in call center solutions for both government and commercial clients. With over a decade of experience, we provide inbound, outbound, omnichannel, and back-office support across industries including healthcare, transportation, utilities, financial services, and retail. Our proven track record in government contracts and high-performance contact centers makes us a trusted partner for complex service requirements.

Company Size:
11 – 50

Headquarters:
Brisbane, CA, US