Chat Customer Representative – Remote

This a Full Remote job, the offer is available from: United States, Albania, New York (USA)

We are seeking a dedicated and empathetic
A chat support agent

Representative
to join our team. The ideal candidate will be responsible for providing
exceptional customer support via phone, email, or live chat. As a
representative, you will play a crucial role in ensuring that our
customers receive the best possible experience, resolving their issues
promptly and efficiently.

The
online chat representative may provide technical support, resolve
customer service inquiries, or offer additional forms of real-time
problem-solving

Qualifications:
• Love for customers and their experience with a product
• Analytical skills and ability to leverage data to drive decision-making
• Excellent communication and interpersonal skills
• Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders
• Experience with customer support ticketing systems and CRM platforms
• Knowledge of customer support metrics and industry best practices
• Able to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals)
• Able to help customers on weekends if needed

Key Responsibilities:
• They’re responsible for answering customer questions that come in via the website(s)
• Live chat agents need to be able to provide concise information to
customers. Chat is all about quick responses and accessibility so
agents need to be able to answer questions effectively and efficiently.
• Customers
commonly use live chat to reach out with a problem. This could be to do
with a faulty product, shipping issues, service complaints all sorts.
And its the job of the live chat agent to fix the issue.
• You
might think that soft skills are less important for a web-based role
than they are for other, face-to-face customer service jobs. But its
not enough to Acrobatically answer questions in live chat.

So, another of the live chat agent responsibilities is to make the
conversations they have with customers meaningful. And that requires
soft skills.
• As such, another of the live chat agent responsibilities is to identify such major pain points.
Then, they need to flag them to a liaison who will convey the
information to other departments. In this way, live chat agents are part
of developing and improving the products and services the business
offers.
• Complete training

Beyond
cross-training on other channels, broader customer service training is
another key part of a chat agents job. Live chat agents commonly
undergo on-the-job training. Typically, this includes technical
training, policy training, soft skills training, and the like.

While the company should provide this training, its the
responsibility of the agent to engage with the opportunity to touch up
and improve their skills.

Applicant Location: USA ONLY

This offer from “Feed My People Food Bank” has been enriched by Jobgether.com and got a 75% flex score.