Chat Moderator for Festival of Homiletics 2025

Position Overview

We are seeking a professional and diplomatic Chat Moderator for the Festival of Homiletics. This virtual role will oversee participant interactions in the online chat platform (Whova) during the event, ensuring conversations remain respectful and follow the established Digital Covenant for the event while allowing for theological diversity and meaningful dialogue.

Key Responsibilities

Monitor real-time chat conversations during the following dates (estimations only):

Thursday, May 8, 2025 (hours vary, 5 hours)

Friday, May 9, 2025 (hours vary, 5 hours)

Monday, May 12, 2025 (8:00 AM – 7:00 PM,11 hours )

Tuesday, May 13, 2025 (8:00 AM – 5:00 PM, 9 hours)

Wednesday, May 14, 2025 (8:00 AM – 5:00 PM, 9 hours)

Thursday, May 15, 2025 (8:00 AM – 5:00 PM, 9 hours)

Friday, May 16, 2025 (8:00 AM – 5:00 PM, 9 hours)

Apply moderation guidelines with discernment, allowing for theological diversity while maintaining respect

Address inappropriate content following established protocols

Direct technical support issues to appropriate channels

Document concerning interactions for the Customer Service team

Collaborate with the event team via Slack for escalated situations

Moderation Approach

Light-touch moderation that prioritizes open dialogue

Intervention only when necessary to maintain a respectful environment

Differentiate between theological disagreement (permitted) and personal attacks (not permitted)

Follow established protocols for warnings and user management

Required Qualifications

Excellent written communication skills with a diplomatic approach

Familiarity with online community management and chat moderation

Understanding of theological/religious discourse and sensitivity to diverse perspectives

Ability to make quick, fair judgments about appropriate content

Experience with online event platforms (Whova experience a plus)

Availability throughout the Festival of Homiletics schedule

Technical Requirements

Reliable high-speed internet connection

Comfort navigating between multiple platforms (Whova, Slack, Google Docs)

Ability to take screenshots when needed for documentation

Hours and Compensation

Hours align with Festival of Homiletics 2025 programming

$18.00/hour

Training provided prior to the event

Location:

Remote (100%)

To Apply

Please submit your resume and a brief statement about your approach to online community moderation.