Chat Support Representative (Fully Remote)

Join our dynamic team as a Chat Support Representative and help provide outstanding customer support through email and live chat. This position offers full-time hours with a flexible schedule and the potential for overtime during peak seasons. Your primary role will be to assist customers by answering queries, providing product information, and resolving issues using our chat platform, similar to Facebook Messenger.

Key Responsibilities:

Respond to customer inquiries via live chat and email, using a Knowledge Base for guidance.
Provide accurate information about products and services, addressing customer concerns and ensuring a positive experience.
Maintain a high level of professionalism and represent the company’s values in every customer interaction.
Collaborate with team members to improve overall customer service and share best practices.
What We Offer:

A competitive hourly rate of $35 with a minimum commitment of 10 hours per week.
The flexibility to work remotely from anywhere in the United States.
Comprehensive training to equip you with the necessary skills and knowledge for the role.
Requirements:

Must have access to a reliable internet connection and a device suitable for online chat (laptop, phone, or tablet).
Basic English writing skills to communicate effectively with customers.
No prior experience in live chat support is required; we provide all necessary training.
Location:

This is a fully remote position, open to candidates across the United States.
If you’re ready to start a fulfilling career in customer support and enjoy helping people, we would love to hear from you. These roles are highly sought after and fill quickly, so if you’re available to start immediately, please submit your application today.