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Job details

Client Experience Manager - job 1 of 5

Job Summary

A company is looking for a Client Experience Manager to join their Account Management & Customer Experience team.

Key Responsibilities
  • Respond to client inquiries and follow up with resolutions, collaborating with cross-functional teams
  • Provide tier-2 support for foreign nationals on non-legal questions and handle escalations as needed
  • Lead training sessions on the Envoy app and maintain team materials while ensuring project deadlines are met


Required Qualifications
  • 1-2 years of customer service experience
  • Bachelor's Degree or equivalent work experience preferred
  • Passion and interest in immigration preferred
  • Experience or knowledge of ticketing systems (Zendesk) preferred
  • Strong proficiency with MS Office Suite, specifically Excel

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
May 28, 2025

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