Client Experience Manager - job 1 of 2

Job Summary

A company is looking for a Client Experience Manager to lead a high-performing team focused on exceptional client support.

Key Responsibilities

• Manage and develop a team of client coordinators to ensure exceptional service delivery
• Own key client experience metrics and use data to drive improvements and outcomes
• Identify and implement process improvements to optimize operations and enhance client experience

Required Qualifications

• 7+ years of professional experience, including 5+ years in leadership roles within customer experience or client success
• Proven experience managing service teams of 8+ in metrics-driven environments
• Deep understanding of CRM tools, databases, and operational reporting
• Strong analytical mindset with the ability to translate insights into actionable strategies
• Experience managing remote teams and global support operations is a strong plus