Clinical Support Operations Manager

Job Summary

A company is looking for a Clinical Support Operations Manager to lead and scale day-to-day clinical support operations.

Key Responsibilities:

• Lead clinical support operations to ensure high-quality service delivery and adherence to standards
• Manage and coach frontline agents, conducting QA reviews and maintaining communication channel readiness
• Collaborate cross-functionally to triage escalations and develop mitigation plans

Required Qualifications:

• Bachelor's degree or equivalent experience in a related field
• 3-5 years of experience managing pharmacy services, healthcare operations, or contact center teams in regulated environments
• Proven ability to lead teams through complex workflows and performance programs
• Experience with clinical support systems or CRM platforms, preferably Zendesk
• Demonstrated ability to interpret data and apply insights to improve operations