Consumer Insights Analyst

Job Summary

A company is looking for a Consumer Insights Analyst (Contractor).

Key Responsibilities:

• Lead the end-to-end CSAT and NPS measurement process, including survey design, deployment, data collection, analysis, and reporting
• Design and execute ad hoc customer surveys to gather feedback on specific initiatives, products, or customer journey touchpoints
• Analyze and interpret customer feedback data, identifying trends, patterns, and opportunities to improve customer experience

Required Qualifications:

• 5+ years of experience in consumer insights, D2C, and B2B high-growth brands
• Bachelor's Degree
• Proven track record driving end-to-end CSAT and NPS measurement and data analysis
• Understanding of SurveyMonkey, Google Suite, and Intercom
• Ability to work remotely or in a hybrid team environment