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Contact Center Supervisor image - Rise Careers
Job details

Contact Center Supervisor - job 2 of 5

Job Summary

A company is looking for a Supervisor, Contact Center to oversee a team of contact center agents and enhance patient-centered care.

Key Responsibilities
  • Supervises daily workflows to meet performance goals for customer satisfaction and productivity
  • Monitors service and productivity metrics, collaborating with Quality Assurance to ensure quality standards
  • Conducts training and performance reviews for staff, promoting a positive work environment
Required Qualifications
  • High School Diploma or equivalent required; Bachelor's Degree in a relevant field preferred
  • Minimum of 4 years of relevant experience required
  • Experience in a supervisory role in a large team environment
  • Proficiency in Microsoft Office and ability to manage departmental operations
  • Any relevant education, certifications, and/or work experience may be considered

Average salary estimate

$0 / YEARLY (est.)
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$0K
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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
May 28, 2025

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