Croatian-Speaking Customer Expert for Second-Hand online Marketplace

Join our Customer Experts team and make a positive impact by assisting consumers with their purchases in the top Second-Hand online Marketplace

At TP in Greece, in collaboration with one of the world’s leading online conscious fashion marketplace, we are seeking individuals with a passion in sustainable living. Join our team in assisting consumers with their online purchases, by selling or exchanging new or second-hand fashion items.

Be part in our commitment to sustainability and social impact and turn every transaction into a happy customer!

What you will do:
• Be the primary point of contact for customer requests, representing a leading online marketplace.
• Handle the continuous communication via ticketing and chat with customers regarding incidents, issues and questions
• Resolve common issues and answer questions self-reliantly based on tools, information, processes, and training provided by our client
• Escalate issues to internal and external stakeholders, depending on issue type and severity and according to documented escalation procedures

What you will bring:
• Excellent Croatian reading and writing skills
• Good English reading and writing skills (B2 level)
• Strong interpersonal and communication skills
• Service-minded and empathetic, ability to independently support customers
• High proficiency using computers (typing, quickly navigating between various tools)
• Comfortable working for a global company and in an international work environment
• Proven ability to work effectively in a team environment
• Customer Service experience is preferred

What we offer
• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
• Competitive monthly salary 2 extra salaries per year
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• The opportunity to work for a Great Place to Work-Certified Company

This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. For these reasons, we invite you to join our big family.

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