Customer Advocate

Job Summary

A company is looking for a Customer Advocate.

Key Responsibilities

• Respond promptly and professionally to customer inquiries through various communication channels
• Assist customers with product-related questions and technical issues, providing clear instructions and solutions
• Contribute to the development of customer support resources to empower customers and mentor new team members

Required Qualifications

• 2+ years of experience in customer support, preferably in a B2B SaaS or technology company
• Post-secondary education in business administration or an IT-related field
• Demonstrated ability to work effectively in a fast-paced environment
• A passion for customer service and a commitment to exceeding customer expectations
• Ability to work independently and as part of a team with a positive attitude