Customer Experience Advocate

About The Role

Arbor Homes is currently looking to hire a Customer Advocate. This position will be responsible for ensuring that buyers have a smooth, transparent, and positive journey from initial interest to post closing. The role bridges the sales, construction and customer service to enhance satisfaction, build trust and drive referrals.

Why Arbor?

Are you looking for a dynamic career in a lively workplace committed to customer service? We look for team members with enthusiasm and skill to help provide even better experiences and higher-quality homes for our buyers. When it comes to what sets Arbor apart among new home builders, the first answer is our culture. Rather than chasing profits and cutting corners, our team puts quality and customers first. If you are creative and committed to helping people, you will love working with us!

What’s In It For You?
• Base Salary + Bonus Opportunities
• Advancement Opportunities
• Exposure to Executive Leadership
• Team Outings and Company-Sponsored Volunteer Events
• 4 weeks of Paid Time Off!
• Access to Health and Life Insurance, 401(k), Paid Parental Leave, Company Discounts, etc.
• Leadership Academy – Training Programs for Professional Growth.

What Will You Be Doing?
• Provide exceptional customer experience
• Interact with customers on the phone through the home buying process.
• Identify training content based on customer reviews (trends in what the customer is saying)
• Training and mentoring peers to maintain customer experience
• Follow-up to customers with negative reviews to make sure we have completed their request
• Perform trend analysis on Avid/NPS buyers experience survey
• Minimal travel to Kentucky and Ohio markets
• Any other duties as assigned

What Will You Bring?
• Strong communication and empathy
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Solid written and verbal communication skills
• Professional attitude and appearance
• Proficiency in Microsoft Office Suite

This is subject to change based on needs or if special circumstances should arrive.

Arbor Homes is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Arbor Homes participates in E-Verify

Business Unit –

Arbor Homes