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Job details

Customer Experience Director

Job Summary

A company is looking for a Director of Customer Experience.

Key Responsibilities
  • Lead the transformation of customer support with an AI-first approach while maintaining a human touch
  • Enhance the customer journey by optimizing automation, refining help documentation, and building feedback loops
  • Collaborate cross-functionally with various departments to embed customer experience thinking and manage a high-performing support team
Required Qualifications
  • 7+ years in Customer Experience, Support Operations, or similar roles
  • 3 years of experience managing and mentoring CX or support teams
  • Hands-on experience with CX tools such as Zendesk and AI chatbots
  • Strong data literacy to track and improve customer metrics
  • Deep understanding of the end-to-end customer journey

Average salary estimate

$0 / YEARLY (est.)
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$0K
$0K

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TEAM SIZE
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
May 30, 2025

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