Customer Experience Representative

Job Summary

A company is looking for a Customer Experience Representative.

Key Responsibilities

• Interact with customers via phone, email, and chat to address inquiries and resolve issues
• Maintain customer accounts and records of interactions, ensuring appropriate actions are taken to resolve problems
• Provide feedback on the efficiency of customer service processes and make outbound contacts for education and issue resolution

Required Qualifications

• High school diploma or equivalent
• 3 or more years of customer service experience
• Experience in a call center environment for at least 1 year
• Proficient computer skills and ability to learn new software
• Data entry/typing skills of 30 WPM