Customer Experience Solution Engineer

Job Summary

A company is looking for a ZCX Channel Customer Experience Consulting Solution Engineer.

Key Responsibilities

• Act as a trusted advisor for CX channel partners in North America and LATAM, translating technical and business requirements into solutions
• Develop and maintain strong relationships with Partner Customer Experience pre-sales teams and other key stakeholders
• Execute technical presales training and ongoing enablement for ZCX Partners while engaging with internal product teams to drive feedback for product innovation

Required Qualifications

• 5+ years of experience in CX/Cloud CCaaS Channel Solution Engineering
• Strong business and technical acumen within the CX industry, including Contact Center and related technologies
• Demonstrated understanding of Customer Experience market trends and channel partnership strategies
• Experience in building and executing go-to-market Channel strategies
• Familiarity with sell-through channel sales motions