Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist to provide innovative video support.

Key Responsibilities

• Engage with customers through live video calls to provide real-time product support
• Maintain a professional video presence and assist with order management, including placements and returns
• Document all customer interactions in the CRM system to enhance future engagements

Required Qualifications

• 1-3 years of customer service experience, preferably in retail or virtual support
• Confidence and comfort with on-camera video communication
• Ability to learn and understand a wide range of products
• Tech-savvy with the capability to navigate multiple systems simultaneously
• Flexibility to work varied hours, including evenings and weekends