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Job details

Customer Experience Vice President

Job Summary

A company is looking for a VP, Customer Experience.

Key Responsibilities
  • Define and lead the customer experience strategy to ensure partner satisfaction and growth
  • Build and mentor a high-performing customer experience team for proactive support and strategic consultation
  • Establish KPIs and metrics to measure partner success and continuously optimize for impact
Required Qualifications
  • Bachelor's Degree in Business, Marketing, or a related field (or equivalent experience)
  • 10+ years of experience in customer success, account management, or related fields, with 5+ years in leadership roles
  • Proven experience managing and scaling customer success teams in a SaaS, technology, or digital services environment
  • Strong strategic thinking and operational execution skills with a focus on data-driven decision-making
  • Ability to navigate complex relationships and advocate for both customer and company interests

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
May 30, 2025

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