Customer Performance Manager

Job Summary

A company is looking for a Customer Performance Manager.

Key Responsibilities

• Define metrics and frameworks to evaluate customer performance throughout the customer lifecycle
• Create toolkits and training for Customer Success Managers to improve performance
• Lead and support strategic initiatives and projects to enhance operational performance

Required Qualifications

• Bachelor's Degree in a relevant field
• 5+ years of professional experience in the healthcare industry
• Experience managing complex projects and working with large data sets
• Familiarity with data visualization tools like Power BI or Tableau
• Experience interacting with executive leadership teams