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Job details

Customer Reliability Engineer

Job Summary

A company is looking for a Customer Reliability Engineer.

Key Responsibilities
  • Lead investigation and resolution of complex, escalated support issues across product and platform layers
  • Own technical communications with customers for high-priority issues
  • Create and maintain internal tooling to help support and product teams operate more effectively
Required Qualifications
  • 3-6 years in technical support, DevOps, or site support roles at a SaaS or cloud-native company
  • Proficiency in one or more scripting or automation languages (Python, Bash, Go, etc.)
  • Hands-on experience using cloud provider consoles (AWS, GCP, Azure) and APIs
  • Familiarity with container orchestration and observability tools
  • Strong understanding of support ticket workflows and incident communication

Average salary estimate

$0 / YEARLY (est.)
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$0K
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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
May 29, 2025

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