Customer Service Advocate - job 4 of 5

Job Summary

A company is looking for a Customer Service Advocate.

Key Responsibilities

• Address inbound calls, Live Chat inquiries, and customer support cases effectively
• Maintain accurate records of customer interactions and process requests related to accounts and specimens
• Provide technical support and ensure compliance with HIPAA and confidentiality standards

Required Qualifications and Education

• Associate's degree or equivalent experience required; Bachelor's degree preferred
• 1-2 years of experience in customer service or a related role, preferably in healthcare/biotech
• Proficient in MS Office and comfortable using telephony systems
• Experience with Salesforce or CRM solutions is a plus
• Ability to follow SOPs and maintain administrative and technical security controls