Customer Service and Sales Representative

Job Summary
We are seeking a motivated and enthusiastic Customer Service/Sales Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service while promoting our products and services. Your ability to build rapport with clients and effectively address their needs will be crucial to your success in driving sales and enhancing customer satisfaction.

Duties
• Engage with customers through various channels, including phone, email, and in-person interactions.
• Provide accurate information about products and services to assist customers in making informed decisions.
• Process quotes, provide prompt follow up, and resolve customer inquiries efficiently.
• Identify customer needs and recommend appropriate solutions to enhance their experience.
• Maintain detailed records of customer interactions and transactions in our database.
• Collaborate with team members to achieve sales targets and improve overall customer service processes.
• Stay updated on product knowledge and industry trends to provide informed recommendations.

Qualifications
• Proven experience in sales or customer service is preferred.
• Strong communication skills with the ability to engage effectively with diverse customers.
• Excellent problem-solving abilities and a proactive approach to addressing customer concerns.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Proficiency in using computer systems and software for order processing and record keeping.
• A positive attitude and a willingness to learn about new products and services.

Join us in delivering outstanding service while contributing to our sales success!

Job Type: Full-time

Pay: $47,059.00 – $52,284.00 per year

Benefits:
• Flexible schedule
• Paid time off

Compensation Package:
• Bonus opportunities
• Uncapped commission

Schedule:
• Morning shift

Ability to Commute:
• Farmington, MI 48336 (Preferred)

Ability to Relocate:
• Farmington, MI 48336: Relocate before starting work (Preferred)

Work Location: In person