Customer Service Rep (100% Remote) - job 1 of 2

About the position

The Customer Service Representative at StartCap is a remote position focused on providing exceptional support to clients seeking funding options for their startups and small businesses. The role emphasizes problem-solving, effective communication, and collaboration with various departments to ensure a seamless customer experience. The representative will assist clients with loan applications, gather feedback for service improvement, and guide new customers through their onboarding process.

Responsibilities
• Provide exceptional customer support via phone, email, and chat to ensure clients understand their funding options and application processes.
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• Troubleshoot and resolve customer issues efficiently with a positive and empathetic approach.
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• Assist clients with their loan applications and help them navigate resources, explaining product benefits clearly.
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• Gather customer feedback and relay it to the team for service and product improvement.
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• Collaborate with other departments, including funding specialists and tech support, to ensure seamless service for customers.
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• Guide new customers through their initial setup, ensuring they feel confident and supported.

Requirements
• 1-2 years of experience in customer service or related roles, although training is available for the right candidate.
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• Strong written and verbal communication skills.
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• Familiarity with business finance, start-up funding, or lending processes is a plus, but training can be provided.
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• Ability to work independently and as part of a team.
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• Tech-savvy with familiarity in CRM systems, live chat software, and basic office tools.

Nice-to-haves
• Experience in business finance or lending processes.
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• Ability to handle stressful situations with empathy and patience.

Benefits
• Flexible work environment allowing remote work.
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• Growth opportunities as the company expands.
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• Supportive team culture focused on mutual assistance and customer service.