Customer Service Representative, PFS

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position. Responsible for accurate and timely resolution of patient’s billing concerns and for implementing collection policies and procedures. Responsible for interviewing and counseling patients for payment arrangements and/or charity assistance and other assigned duties. Works with patients to resolve account balances. MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. High school diploma or equivalent. PREFERRED QUALIFICATIONS: EXPERIENCE: 1. One (1) year experience in a healthcare setting. 2. One (1) year previous customer service experience. CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. 1. Accurately posts data (payments, adjustments) as needed. 2. Communicates problems hindering work flow to management. 3. Resolves patient billing and third party payer concerns. 4. Interviews & Counsels patients for payment arrangements and/or charity assistance. 5. Answers patient questions quickly, accurately, and courteously. 6. Accurately identifies and screens Medicare charity within established guidelines. 7. Rebills accounts as necessary. 8. Works with patients to resolve account balances. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping, and feeling are necessary body movements utilized in preforming duties throughout the work shift. 2. Visual acuity must be within normal range. 3. Must be able to exert in excess of 50 lbs. of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds for force constantly to move objects. 4. Must have manual dexterity to operate keyboards, fax machines, telephones, and other business equipment. WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Exposed to high stress and constant interruptions. 2. Normal business office surroundings. SKILLS AND ABILITIES: 1. Professional Interactions at all times. 2. Excellent oral and written communication skills. 3. Knowledge of medical terminology preferred. 4. Knowledge of ICS-9 and CPT coding preferred. 5. Ability to use tact and diplomacy in dealing with others. 6. Demonstrated customer service relations. 7. Analytical skills necessary for problem solving. 8. Knowledge of Fair Debt Collection Act. 9. Specialized courses or seminars over and above high school that are directly related to collections, medical field, hospital business office setting. 10. General knowledge of third party payers, collection laws, and collection procedures required. 12. Excellent telephone communication skills. 13. Working knowledge of computer including Microsoft Word and Excel. 14. Demonstrates the knowledge and skills necessary to communicate to all patients per the established age specific education/standard. 15. Maintains current knowledge of Medicare reimbursement process and audit regulations. 16. Understands the UB92/1500 bill forms contents and EOMB’s. 17. Ability to understand written and oral communication. Additional Job Description: Scheduled Weekly Hours: 40 Shift: Exempt/Non-Exempt: United States of America (Non-Exempt) Company: WVUH West Virginia University Hospitals Cost Center: 544 UHA Patient Financial Services Address: 255 Scott Avenue Morgantown West Virginia WVU Medicine is proud to be an Equal Opportunity employer. We value diversity among our workforce and invite applications from all qualified applicants regardless of race, ethnicity, culture, gender, sexual orientation, sexual identity, gender identity and expression, socioeconomic status, language, national origin, religious affiliation, spiritual practice, age, mental and physical ability/disability or Veteran status. Thank you for your interest in working for WVUM. Please explore our open opportunities in the list below and apply for any positions in which you would like to be considered. You’ll be able to keep track of your progress on our site. The West Virginia University Health System, West Virginia’s largest health system with more than 2,700 beds is the state’s largest private employer, is comprised of more than 20 hospitals, including a children’s hospital and five institutes, all anchored by a 700-bed academic medical center in Morgantown, West Virginia. Learn more about WVU Medicine here: https://wvumedicine.org/about/