Customer Service Representative – Remote (OK Residents Only)

Customer Service Representative – Remote (OK Residents Only)
A-Line Staffing is currently seeking an experienced Customer Service Representative. If you think you’re a GREAT candidate and would like to be considered for immediate consideration, call/text Day Green at 1+469-840-5624 or email at [email protected].

Customer Service Representative Job Description:
This is a high-volume, inbound call center role focused on supporting members, prospective members, and providers with questions regarding healthcare benefits, pharmacy services, provider listings, and more. The representative will assist callers in navigating their healthcare plans and related systems, ensuring a professional and empathetic experience.

Customer Service Representative Schedule & Location:
• Monday through Friday
• 8:00 AM – 5:00 PM CST (Training: 4–6 weeks, mandatory attendance)
• 100% Remote (Must live in Oklahoma)

Customer Service Representative Salary/Wage:
• $18.00/hour

Customer Service Representative Duties:
• Handle a high volume of inbound calls with professionalism and accuracy
• Provide members and providers with information on benefits, pharmacy services, provider directories, etc.
• Document and track all member/provider contact in the system
• Guide members through policy details and regulatory requirements
• Process claim referrals, complaints, and appeals
• Review and interpret member claims history for accurate benefit tracking
• Support credentialing/recredentialing processes for providers
• Respond to legal documentation requests
• Prepare trend reports and audit-related documentation
• Educate on self-service tools and resolve customer concerns within guidelines

Customer Service Representative Required Qualifications:
• Must reside in Oklahoma
• Reliable high-speed internet connection (minimum 25 Mbps download / 3 Mbps upload)
• Must use a hardwired Ethernet connection (Wi-Fi not acceptable)
• Must be able to attend full 4–6 week training without interruptions
• Healthcare insurance and call center experience preferred
• Assessment required prior to submittal (details forthcoming)
• Must include the following at the top of resume:
• Internet speed test (meeting speed requirement)
• Confirmation of hardwired connection
• Confirmation of ability to attend all training
• Oklahoma residency

Customer Service Representative Education:
• High School Diploma or GED required

If you think you’re a GREAT candidate and would like to be considered for immediate consideration, call/text Day Green at 1+469-840-5624 or email at [email protected].

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