Customer Service Representative (West Chicago Area)

Join MAPEI Corporation, a global leader in the manufacturing of construction chemicals and building materials, including adhesives, sealants, and specialty products used in flooring, tile, and concrete restoration.We are currently hiring for a Customer Service and Logistics Specialist! In this position, you will ensure a positive customer experience and strengthen customer relationships through professional, timely, and accurate order processing. You will partner with Sales, Product Management, Accounting, and Operations to ensure all customers’ expectations are met and exceeded.
• Process customer orders ensuring accurate and timely order entry, assign appropriate ship date, and shipping location.
• Resolve credit hold issues with customers, accounting department, and sales. Scan order documents into the optical storage system.
• Apply barcodes to documents and scan order documents into the optical storage system.
• Coordinate with customers and the shipping department to optimize freight costs and resolve delivery issues.
• Process Service-Related Complaints (SRC), and ensure complete resolution.
• Manage customer returns in accordance with standard procedures.
• Adhere to all policies, procedures and instructions as defined in our Quality Management System (QMS), Employee Handbook, Health and Safety manual, or any other instruction issued by the company.
• Perform other duties as assigned.

What’s in it for you
• In this role, you will earn a competitive hourly wage ranging from $20.00 to $23.00 per hour, depending on your experience and qualifications.
• FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles
• 17 Days of paid, sick and vacation time annually (days are prorated in year one).
• 401K retirement with up to 6% matching program.
• Excellent dental, vision programs, flex spending accounts, employer paid life insurance and free tele-med physician services.
• Various other company employee-centric perks initiatives; tuition reimbursement programs, discounted home/auto insurance programs, supplemental life insurance, and more.

Qualifications
• High school diploma or the equivalent plus a minimum of two years plus related experience and/or training.
• Ability to work with a personal computer in a Windows environment.
• Proficiency in Word, Excel, Outlook, and PowerPoint.

Equal Opportunity Employer – Minority/Female/Disability/Veteran (M/F/D/V)
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