Customer Success Associate - job 1 of 3

Job Summary

A company is looking for a Customer Success Associate - Performance Management.

Key Responsibilities

• Manage customer relationships to drive satisfaction, retention, and growth
• Conduct annual business reviews and promote product adoption among customers
• Oversee the renewal process and identify upsell opportunities within the customer base

Required Qualifications

• 2+ years of SaaS customer success experience in a B2B environment
• 2+ years of sales experience in a B2B environment
• 2+ years of experience using Salesforce CRM in a B2B environment
• Experience in process improvement and contract management
• Proficient in Microsoft Office and willing to learn new business software systems