Customer Success Executive

Job Summary

A company is looking for a Customer Success Executive to manage relationships and ensure customer satisfaction in the health and social care sector.

Key Responsibilities

• Manage and grow a book of business for high-value strategic accounts
• Build and maintain relationships with key stakeholders and ensure customer satisfaction
• Analyze customer data to provide insights and develop engagement strategies

Required Qualifications

• 7+ years of professional work experience
• 5+ years of customer success or account management experience
• Experience managing complex, high-value accounts
• Proven success with renewals and retention opportunities
• 1 year of experience with Medicare Programs