Customer Success Lead

Job Summary

A company is looking for a Customer Success Lead (Remote).

Key Responsibilities

• Serve as the primary point of contact for high-priority and VIP clients, addressing complex inquiries and issues
• Build and foster strong relationships across the company, collaborating with colleagues to meet client and member needs
• Analyze data specific to VIP accounts to provide tailored support and identify trends in client needs

Required Qualifications

• Associate's degree or four or more years of professional experience in a related field, with experience in benefits management, claims, insurance, or healthcare
• At least 2 years of experience in customer service or client support roles in a high-volume, complex environment
• Proven experience in handling complex client inquiries with an emphasis on consultative support
• Proficiency in data analysis and knowledge of CRM tools and digital communication channels
• Strong multitasking abilities and the capability to manage multiple priorities in a fast-paced environment