Customer Success Specialist - job 2 of 3

Job Summary

A company is looking for a Customer Success Specialist to enhance customer satisfaction and retention.

Key Responsibilities:

• Drive customer success outcomes, including renewals and revenue expansion
• Manage customer success activities such as onboarding, training, and support
• Inspire a company-wide culture of customer success and align with various departments

Required Qualifications:

• 3+ years of experience in customer-facing roles
• Strong understanding of technology and software processes
• Experience in post-sale account management and sales
• Analytical mindset with a focus on continuous improvement
• Experience within a software company is preferred