Customer Support Specialist - job 1 of 18

Job Summary

A company is looking for a Customer Support Specialist - Reference Lab.

Key Responsibilities

• Provide superior customer service and manage incoming customer calls
• Accurately enter orders and handle customer inquiries regarding laboratory tests and services
• Utilize multiple software systems to effectively service accounts and resolve customer issues

Required Qualifications

• High school diploma required; Associate's degree in business or veterinary related field preferred
• Minimum of 2 years' experience in a call center environment preferred
• Working knowledge of veterinary or clinical diagnostic environments preferred
• Experience with Customer Relationship Management (CRM) software is preferred
• Intermediate proficiency with Microsoft Office Suite required