CX Operations Representative

Job Summary

A company is looking for a CX Operations Representative (Remote).

Key Responsibilities

• Execute technology and process improvements for Customer Experience (CX) initiatives
• Interpret business requirements and configure tech applications and software integrations
• Support ad hoc process improvement projects requiring new applications of technology

Required Qualifications

• Bachelor's degree in a related field is preferred
• Experience implementing and configuring applications, as well as building reports and surveys, is preferred
• System administration experience specific to Salesforce and Qualtrics is preferred
• Strong organizational and time management skills
• Available to travel as needed for business purposes