Desktop Procedure Writer

Job Summary

A company is looking for a Desktop Procedure and Policy Writer to support a provider network implementation project.

Key Responsibilities

• Develop and edit SOPs and desktop procedures for claims, eligibility, and enrollment workflows
• Translate complex processes into easy-to-follow, step-by-step documentation
• Collaborate with subject matter experts to ensure documentation accuracy and maintain document control

Required Qualifications

• 2+ years of experience writing policies, SOPs, or desktop procedures for health plan operations
• Deep understanding of claims, eligibility, and enrollment workflows
• 2+ years of hands-on experience with the Facets system
• Proven ability to work independently in a remote environment
• Must be able to work standard Eastern time business hours