Desktop Support Specialist

Job Summary

A company is looking for Desktop Support Specialists (Tier 1 & Tier 2).

Key Responsibilities

• Respond to and resolve end-user IT support requests for hardware and software
• Diagnose and troubleshoot complex issues escalated from Tier 1 support
• Manage user accounts, service tickets, and collaborate on network/server issues

Required Qualifications

• 2+ years of experience in a Desktop Support or similar IT role
• Strong technical knowledge of Dell hardware, Google Workspace, and Microsoft Office/Windows
• Experience in environments with 100+ end users is an asset
• Ability to work independently in a hybrid (onsite/remote) environment
• Valid driver's license and ability to work onsite as required