Director of Customer Success - job 1 of 2

Job Summary

A company is looking for a Director of Customer Success.

Key Responsibilities

• Oversee customer accounts to ensure satisfaction, success, and account expansion
• Lead and mentor a high-performing Customer Success team while directly managing key accounts
• Collaborate with cross-functional teams to drive customer onboarding and engagement

Required Qualifications

• 12+ years of relevant experience in Customer Success or Account Management, with 5+ years in a leadership role
• Proven experience in managing P&L and leading customer success in healthcare technology
• Strong player-coach mindset with the ability to mentor and develop teams
• Deep understanding of customer success principles and experience managing complex customer accounts
• Expertise in using data-driven insights to track customer success metrics and product utilization