Director of Support - job 1 of 2

Job Summary

A company is looking for a Director of Support, America.

Key Responsibilities

• Structure and manage support for North American customers with clear prioritization and objectives
• Lead the support team to ensure responsiveness to customer requests and monitor performance against SLAs
• Coordinate communication between the support team and internal stakeholders while acting as a customer-facing subject matter expert

Required Qualifications

• 5+ years of experience in customer-facing support within digital marketing or SaaS companies
• 5+ years of experience managing a customer support team
• A customer-oriented approach with a data-driven mindset
• Ability to establish strong relationships with various stakeholders, including technical and senior management
• Strong analytical skills to understand and solve complex problems