Enterprise Support Manager

Job Summary

A company is looking for a Manager, Enterprise Support to lead a team focused on Advertising Channel Feed Management.

Key Responsibilities

• Lead and mentor a team of Enterprise Support Specialists and Solutionists managing technical product feed support
• Establish support SLAs, QA standards, and escalation procedures for timely client resolutions
• Analyze support ticket trends to identify root causes and develop reporting frameworks to track performance and client satisfaction

Required Qualifications

• Minimum of 4 years of experience in technical support, operations, or client services within advertising technology, eCommerce, or SaaS
• Proven strategic thinking and strong analytical capabilities to translate data into actionable insights
• Deep knowledge of product feed management and advertising channel specifications
• Proficiency with CRM and support tools, as well as advanced skills in Excel and Google Sheets
• Experience managing support for API integrations or custom data pipelines