Executive Customer Relations Manager

Job Summary

A company is looking for an Executive Customer Relations Case Manager.

Key Responsibilities

• Represent the Executive Office in communications with customers, managing escalated issues professionally
• Document interactions and perform initial reviews for complex issues, coordinating actions across various parties
• Provide customer-centric support through multiple communication channels, utilizing established tools for optimal solutions

Required Qualifications

• High School diploma or GED
• 1-2 years of experience in a contact center environment